Conditions

• 1.1 Fenix Cars shall sell, and the Passenger shall purchase the Service in accordance with any quotation or offer of Fenix Cars, which is accepted by the Passenger, or any reservation of the Passenger, which is accepted by Fenix Cars, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such reservation is made or purported to be made, by the Passenger.
• 1.2 A contract will only come into being upon the acceptance of Fenix Cars of the reservation and the following conditions shall be deemed to be incorporated into the contract. The passenger accepts these terms & conditions by placing a reservation, booking with Fenix Cars via, but not limited to, the provider's website (http://www.fenixcars.com), via telephone, or via any representative agent.
• 1.3 The Contract will be subject to these conditions. Fenix Cars reserves the right to revise these terms & conditions at any time without prior notice at its sole discretion. Any revised terms and conditions will be posted on the provider's website and will come into effect 1 hour after posting.
• 1.4 No reservation submitted by the passenger shall be deemed to be accepted by Fenix Cars unless and until confirmed in writing by email, telephone, or otherwise by an authorized representative of Fenix Cars.
• 1.5 The specification for the services shall be those set out in Fenix Cars' sales documentation unless varied expressly in the passenger's reservation (if accepted by Fenix Cars). The service will only be supplied as stated in the provider's price list. Reservations received other than these will be adjusted accordingly. Illustrations, photographs, or descriptions whether in the website, brochures, price lists, or other documents issued by Fenix Cars are intended as a guide only and the contents shall not be binding on Fenix Cars.
• 1.6 Fenix Cars reserves the right to make any changes in the specification of the services which are required to conform with any applicable safety or other statutory or regulatory requirements or, where the services are to be supplied to Fenix Cars' specification, which do not materially affect their performance.
• 1.7 Sub-contracting companies are not authorized to make any representations or claims concerning the service unless confirmed by Fenix Cars in writing by email, telephone, or otherwise. In entering into the Contract, the Passenger acknowledges that it does not rely on, and waives any claim for breach of, any such representations, which are not so confirmed.
• 1.8 No variation to these Conditions shall be binding unless agreed in writing by email, telephone, or otherwise between the authorized representations of the passenger and Fenix Cars.
• 1.9 Sales literature, price lists, and other documents issued by Fenix Cars in relation to the service are subject to alteration without notice and do not constitute offers to sell the service, which are capable of acceptance. A reservation placed by the passenger may not be withdrawn, canceled, or altered before acceptance by Fenix Cars. No contract for the offer of service shall be binding on Fenix Cars unless the provider has issued a quotation which is expressed to be an offer of service; or has accepted a reservation placed by the passenger, by whichever is the earlier of: the Provider's written acceptance or delivery of the service.
• 1.10 Where Fenix Cars has quoted a price for the service other than in accordance with the provider's published price list, the price quoted shall be valid for 24 hours only or such other time as Fenix Cars may specify.
• 1.11 Fenix Cars reserves the right, by giving notice to the Passenger at any time before delivery, to increase the price of the service to reflect any increase in the cost to the provider which is due to any factor beyond the control of the provider (such as, without limitation, any foreign exchange fluctuation, currency regulation, or alteration of duties, any change in delivery dates, quantities, or specifications for the service which is requested by the Passenger, or any delay caused by any instructions of the Passenger or failure of the Passenger to give the Provider adequate information or instructions.
• 1.12 Fenix Cars reserves the right to use the services of contractors or sub-contractors (herein known as third parties) to provide services to Passengers. Where appropriate, details, i.e., names, addresses of any such third parties, will be provided by the Provider upon any reasonable request and at the discretion of the Provider.
• 1.13 Reservations made for service on the following dates will be subject to an additional surcharge of 100% on published prices: 24th, 25th, 26th, and 31st December & 1st January.
• 1.14 A maximum time of 1 hour for address collections & 3 hours for airport collections will be allocated, whereupon non-contact with passengers will classify the reservation as a no-show & will be subject to clauses 3.2 & 4.33.
• 1.15 All payments that are made in any other form than cash (pounds sterling) to the Provider for the provision of service & on any confirmed reservations made with the provider directly or indirectly will result in a charge (booking fee) to the passenger of £3.00 sterling (in addition to any cash payment & or discounted price).

Terms of Carriage

• 2.1 Fenix Cars' prices are based on Passengers being ready to travel at the booked time. Passengers must book their airport transfer in accordance with check-in times and guidelines provided by their relevant airline.
• 2.2 All meets apart from airports waiting time are free for the first 5 minutes; thereafter you will be charged 40p per minute on the entire waiting time. Airport meets: 60 minutes free waiting time from the time of landing (additional free waiting time can be requested at the time of booking), thereafter you will be charged 40p per minute. (There is no additional charge for flight delays). Fares quoted are flat rates. Any diversions, additional set downs, or pickups by passengers will incur a minimum charge of £5.00 per diversion. Fares quoted that are not booked will have a validity of 24 hours. Fenix Cars reserves the right to alter any prices without prior notification; however, any quote/booking confirmed by Fenix Cars will remain binding.
• 2.3 Neither Fenix Cars nor any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to luggage. Passengers are responsible for ensuring that their luggage is loaded/unloaded at all times if accompanying the luggage on the journey. Fenix Cars and/or its contracted or sub-contracted drivers have the right to refuse any passenger or to make the journey due to the passenger having excess luggage that would result in the vehicle being unsafe while in motion.
• 2.4 Vehicles are booked by Passengers as requested. Saloon and Estate cars carry a maximum of 4 passengers & luggage. Vehicles to carry a larger number of passengers & luggage are available and are to be booked as required (for luggage limitations & vehicle types and relevance view vehicles).
• 2.5 Fenix Cars will not carry in its vehicles any of the following:
  • Explosives, firearms, flammables, tear gas, mace, pepper spray
  • Perishables
  • Fragile, breakable, or temperature-sensitive items
  • Pets, insects, animals (other than registered Guide Dogs for the visually impaired)
  • Cash
  • Hazardous waste
  • Pressurized containers
  • Securities and negotiable papers
  • Human remains
  • Alcoholic beverages, or anything containing alcohol
  • Illegal narcotics/drugs
• 2.6 Fenix Cars reserves the right to disallow additional goods at any time.
• 2.7 In the instance where an accompanied luggage is transported, you agree to defend, indemnify, and hold Fenix Cars and its owners, workers, clients, agents, and drivers harmless from all claims, demands, causes of actions, damages, liabilities, costs and expenses, including attorney’s fees, arising from or related to your acts or omissions in connection with your use of the Service and omissions in relation to Fenix Cars' limitations.